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Department of the Attorney General
Annual Report 2015/16
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Disability Access and Inclusion Planning

The Department’s Disability Access and Inclusion Plan (DAIP) complies with the Disability Services Act 1993 (WA) and ensures that professional and appropriate services are provided to customers with a disability, their carers and families. During 2015/16 the Department achieved the following:

Outcome 1: People with a disability have the same opportunities as other people to access the services of, and any events organised by, the Department of the Attorney General.

As part of the International Day of People with Disability, in December 2015, a quiz was circulated through the DAIP Committee to staff to increase their understanding of DAIP, disability awareness and achievements for the Department. Staff recorded at least a 90 per cent result for the quiz.

A display as part of International Day of People with Disability was set up at Perth Magistrates Court Registry Office, accessible to people with a disability. This was publicly promoted on the website and several queries were received from the public regarding this.

The opening of the David Malcolm Justice Centre, comprising the Supreme Court’s civil functions and office accommodation for the Department, was held in its new accessible venue, considering people with a disability.

The Office of the Public Advocate participated in several accessible events, including:

  • Three training sessions tailored specifically for Justices of the Peace.
  • Three sessions for private administrators, held jointly with the Public Trustee.
  • Five large sessions in the metropolitan area for community members to learn about planning for their future including a session on World Elder Abuse Awareness Day in Rockingham.
  • Four sessions with a specific focus on carers within the guardianship and administration system, for both community members and service providers.
  • Eleven sessions for service providers regarding various aspects of the guardianship and administration system. Five of these sessions were held in regional areas and/or accessible to regional audiences via video conference links.
  • Seniors Week ‘Have a Go Day’ at Burswood Park on 11 November 2015 to discuss with the public enduring powers of guardianship and advance health directives.

The Public Trustee Office conducted the following accessible events:

  • WA Will Week seminars - conducted in both the fully accessible Perth office with lift, hearing loops, accessible toilets and parking and suitable venues across the metropolitan area that accommodate seniors with mobility issues in Hillarys, Falcon and Bentley.
  • Royalties for Regions talks in regional Western Australia including Shark Bay, Carnarvon and the Shire of Upper Gascoyne - all new accessible venues.
  • Elder Abuse Awareness Prevention talk as part of Law Week in May in the Perth office.

Strategic Human Resources ensures all training and information sessions are conducted in an accessible manner by requesting the information during the registration process.

The Registry of Births, Deaths and Marriages participated in Homeless Connect on 11 November 2015 where more than 100 certificates were issued free of charge.

The accessible events checklist on the Department’s intranet has been updated to be easier to follow to ensure events are planned accessibly.

Outcome 2: People with a disability have the same opportunities as other people to access the buildings and facilities of the Department of the Attorney General.

  • Planning of the future Mount Magnet Courthouse has complied with accessibility requirements.
  • Construction of the David Malcolm Justice Centre building ensured mandatory building codes were adhered to and the building was compliant with accessibility guidelines.
    The interior fitouts were completed in June 2016.
    The reception floor includes an automatic toilet door to assist staff and the public and hearing augmentation in seven meeting rooms and the collaboration area.
  • Kununurra’s temporary courthouse was assessed during recent tender documentation and has met accessible disability access requirements. No further improvements are required to current layouts.The relocation project has gone to public tender and works will start in July 2016.

A post-occupancy evaluation has been completed for Kalgoorlie Courthouse to assess its accessibility, no issues were identified.

  • A post-occupancy evaluation is programmed for Kununurra and Carnarvon Courthouses later in 2016 and will assess accessibility services.

Outcome 3: People with a disability receive information from the Department of the Attorney General in a format that will enable them to access the information as readily as other people are able to access it.

In addition to the new Department feedback brochure being updated in larger font, the new JP recruitment brochure is being drafted in 12-point font, consistent with State accessibility guidelines.

The Mental Health (Start) Court produced two new publications in an accessible format. A brochure specifically designed for participants who may benefit from mental health assistance through the court and one aimed at practitioners including lawyers. This court aims to reduce future contact with the justice system and help connect clients with the most appropriate treatment to manage their mental health.

Articles on the Department’s intranet have promoted DAIP achievements, such as:

  • A former disability trainee being a runner up finalist in the WA Training Awards under category Trainee of the Year
  • The International Day of People with Disability, including celebrating 10 years of the Office of the Public Advocate’s community guardianship program
  • Completing the Department website accessibility project including modifying 1,850 web pages
  • An R U OK article and World Suicide Prevention Day promoting the Department’s mental health training.

The last of the Department’s websites were updated to accessible templates, including:

The Office of the Public Advocate provided their annual report in Word format for the first time last year to aid accessibility. Some clients with visual impairments use reader technology which cannot access PDF documents.

The format ensures more clients and the public are able to view the report online. The Office of the Public Advocate has again planned for its 2015/16 report to be available in Word and PDF forms.

Outcome 4: People with a disability receive the same level and quality of service from the Department of the Attorney General’s staff as other people receive.

In Westralia Square and International House, two key locations for Departmental staff, disability awareness training was held for some fire wardens, OSH representatives and other staff. Information on emergency procedures was included to assist staff and clients with a disability from the building.

The Public Trustee Office conducted Deaf Awareness training in March 2016 in its accessible venue.

The Office of the Public Advocate conducted the following sessions:

  • inducted two new volunteers and provided disability awareness training for them
  • bi-annual training for community guardianship program volunteers in November 2015 and May 2016, including providing care and support for families and friends of people who have a mental illness, and on the impact of the National Disability Insurance Scheme
  • case consultation for volunteers who are guardians for people transitioning from Disability Services Commission accommodation to private providers. This included the provision of assistance and support in making applications to the State Administrative Tribunal to obtain the appropriate guardianship orders and authorities.

Outcome 5: People with a disability have the same opportunities as other people to make complaints to the Department of the Attorney General.

The new We Welcome Your Feedback brochure has been printed in a more accessible 12 point font size.

The addition of a feedback banner advertisement on the Office of the Public Advocate home page directs users to service standards for feedback.

The online feedback system was enhanced in accessible templates to assist people with a disability, including people with vision impairment and English difficulties.

Outcome 6: People with a disability have the same opportunities as other people to participate in any public consultation by the Department of the Attorney General.

The Department’s Policy and Aboriginal Services Directorate continues to ensure people with a disability are able to participate in the Open Days and other events which it holds in regional and metropolitan areas throughout the year.

The Public Trustee conducted accessible events and consultations as part of its regional visits to the Kimberley and the Peel region. Auslan interpreters were engaged for the Wills public talk in Broome.

Outcome 7: People with a disability have the same opportunities as other people to access employment to the Department of the Attorney General.

A disability trainee who completed his traineeship at the Registry of Births, Deaths and Marriages has had another contract extension in the Registry Office.

A trainee recruited within the Courts and Tribunal Services Division for a 12-month traineeship is progressing well.

An employee who was a former trainee and now a permanent staff member was a finalist in the WA State Training Awards (in the top four out of 170) and whose story was used as a notable example in the 2014/15 Disability Services Commission DAIP Progress Report released by the Minister for Disability Services on 15 March 2016.

A former trainee successfully obtained permanency as a level one officer in the Knowledge Management and Compliance Branch.

Strategic Human Resources updated the Department’s learning management system. The new provider meets website accessibility requirements, allowing staff with a disability to better able to complete online courses.

A workplace assessment with a support provider was completed for a new trainee in October 2015.

An investigation into the emergency response requirements of staff with a disability was conducted to ensure any issues for staff exiting a high-rise building in a wheelchair or other physical disability are accounted for.

Last updated: 27-Sep-2016

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